This guide outlines best practices for interacting with tenants or residents during property maintenance visits.
Entry Protocol
– Always knock or ring the bell and wait, even if you have keys.
– Clearly announce who you are and show ID if requested.
Respect and Privacy
– Avoid entering personal areas like bedrooms unless absolutely necessary.
– Do not take photos of personal items unless required for reporting.
Communication
– Be polite, professional, and concise when speaking with residents.
– If the resident is upset, avoid confrontation and refer them to the office.
Agreements and Promises
– Do not make promises regarding repairs, timelines, or costs.
– Always refer the tenant to the office or property manager for confirmation.
Incident Reporting
– Report any uncomfortable or concerning interactions to management immediately.
